BBB Sounds Alarm: Complaints Surge Against Popular Plastic Surgery Clinic!
In a surprising twist amid the challenges of inflation and rising living costs, the landscape of cosmetic surgery is on the rise! Last year, the American Society of Plastic Surgeons reported a notable 5% increase in procedures. However, with this surge comes a cautionary tale: not every client is walking away satisfied.
Melanie McGovern from the Better Business Bureau (BBB) shed light on a growing concern. They’ve received a wave of complaints regarding a popular chain—Goals Aesthetics & Plastic Surgery—boasting numerous locations across the U.S.
“We’ve heard from consumers who experienced canceled appointments, incomplete procedures, and frustrating hurdles when trying to secure refunds,” McGovern shared. “Many have turned to the BBB seeking resolution.” These issues aren’t isolated; complaints have trickled in from states as diverse as Alabama, California, Kentucky, and beyond.
“Some complaints involve thousands of dollars,” McGovern noted. “Since many procedures are out-of-pocket, it’s no surprise that financial stakes are high.”
When approached for comment, a representative from Goals defended their practices, stating that their terms include clear refund policies but acknowledged that misunderstandings can occasionally delay the process.
“We understand this can lead to frustration, and we’re diligently working to enhance our communication and internal processes,” they added, emphasizing their commitment to patient satisfaction.
Due to the ongoing issues, the BBB has slapped Goals with an “F” rating, highlighting a pattern of unaddressed complaints. “It’s the same issues recurring,” McGovern explained. “Despite our efforts to engage with the company, responses have been lacking.”
In an email after this story broke, a Goals spokesperson insisted they do respond but cited privacy laws as a barrier to discussing specific patient matters with the BBB.
So, what can prospective patients learn from this situation? McGovern emphasizes thorough research: “Check resources like the BBB to gauge a company’s reputation and read reviews from fellow consumers.”
She also advises potential clients to dive into the fine print before agreeing to any procedures. “Understand the refund policies and payment options. Is insurance accepted? What happens if you need to cancel?”
Moreover, she encourages everyone to voice their experiences. “We urge consumers to report any concerns to the BBB. Even if you haven’t lost money, your insights help us build a comprehensive picture for others.”
Looking for more information?
Full statement from Goals Aesthetics & Plastic Surgery:
Greetings,
First, we truly appreciate you reaching out. At Goals Aesthetics & Plastic Surgery, we take pride in our commitment to patient care and satisfaction. We understand that some concerns have been raised, and we value the opportunity to address these issues head-on.
On Our Policies
Our refund policy is clearly outlined in our terms and conditions, which every patient receives. We strive to process refunds fairly and efficiently while ensuring all patients are aware of their rights and obligations prior to their procedures.
Continuous Improvement
We are dedicated to enhancing our communication channels and optimizing our processes to meet our patients’ needs effectively. We recognize that transparency is key, and we are committed to fostering an environment of trust and clarity.
Our Promise
At Goals Aesthetics & Plastic Surgery, we pledge to provide an exceptional experience for all our clients. Your satisfaction is our priority, and we are here to ensure that all your concerns are addressed promptly and efficiently.
Thank you for your continued trust in us.
Best regards,
The Goals Aesthetics Team
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